According to the ACMA, sole trader Noah Rose, trading as BetDeluxe, sent over 104,000 SMS offers that did not feature an unsubscribe function. There were also 820,000 messages that did not include the sender’s contact details.
ACMA Fines BetDeluxe for Breaching Rules on Gambling SpamACMA Chair Nerida O’Loughlin said of the infringements:
“We received complaints from a significant number of people, with many expressing their frustration about receiving promotions for gambling. Any spam can be annoying, but when gambling is involved the risk of financial and emotional harm can be pronounced, so it’s important that wagering operators take compliance very seriously.”
Following the investigation, BetDeluxe gave a two-year court-enforceable undertaking to the ACMA, committing to an independent review of its e-marketing practices and making necessary improvements. The company is also required to provide regular compliance reports to the ACMA and train its staff on spam prevention.
Ms O’Loughlin added:
“We will be closely monitoring BetDeluxe’s compliance and the legally binding commitments it has made to the ACMA.”
This is the second time in a year that the ACMA has taken action against an online wagering provider for spam violations. In February 2022, Sportsbet faced an ACMA investigation that resulted in the company paying AU$3.7 million (€2.3 million) in penalties and customer refunds.
Olivia has worked as an editor and writer for major brands across multiple niches. She now focuses on the iGaming and sports betting industries.