Betway Fined by Swedish Regulator for Offering Illegal Bonuses

Although the offer was initially supposed to go out to specific customers, Betway made it available to any player that had registered on its website or through its app. As a result, 52 customers took up the offer with 53 bonuses issued before the company had realized its error and removed the promotional offer.

In response to Spelinspektionen’s investigation, Betway stated that no customers had been negatively impacted by the mistake and that all customers were contacted by email and informed of the operator’s error. Betway also made changes to its internal processes so that employees would no longer be able to make promotional offers available so easily and has since implemented training for staff to ensure that any further breaches do not occur.

However, the regulator did take the steps the company had taken into account when setting the fine stating:

The Swedish Gambling Authority finds that the violation has been limited in time and number of players. Betway Limited has, upon immediate detection of the infringement, taken corrective action, as well as action to ensure what happened should not be repeated.”

Ciaran McEneaney

Ciaran has been working within the Gambling Industry as a deep analyst since 2019. His deep knowledge and understanding of all the gambling regulations, and processes makes him a true asset, and an always valuable point of view for Gambling Industry News, allowing us to cover every topics from a brand new perspective.