The Netherlands gaming authority, de Kansspelautoriteit (KSA), has announced that it will introduce new tighter controls for responsible gambling along with proposals to change legislation and regulations controlled by the Ministry of Justice & Security.
Online gambling providers are failing to intervene in a timely manner with customers who are showing signs of problem gambling
The KSA recently launched an investigation due to concerns with how online gambling operators were handling customers who were showing signs of problem gambling. The investigation looked at the responsible gambling protocols and interactions carried out by 10 online gambling operators in the Dutch market.
Netherlands Regulator to Tighten Problem Gambling Intervention Rules Netherlands Regulator to Tighten Problem Gambling Intervention RulesAs a result of the findings of the investigation, the KSA has stated that it will now tighten its own responsible gaming policy ensuring that all operators are aware of their duty of care to customers. However, the regulator also feels that there is a need for amendments to gambling legislation and will now make recommendations to the Ministry of Justice & Security.
The new rules changes to be implemented include:
- Obligation to conduct real-time monitoring Netherlands Regulator to Tighten Problem Gambling Intervention Rules
- Mandatory blocking of accounts of problem players until an intervention has taken place
“The KSA puts safe play first. We receive worrying signals and, as a supervisory authority, we investigate providers who may far exceed the limits of their duty of care. If we notice this, we will intervene. With this research we see where, outside of these signals, providers are not doing well.
Netherlands Regulator to Tighten Problem Gambling Intervention Rules
Olivia has worked as an editor and writer for major brands across multiple niches. She now focuses on the iGaming and sports betting industries.