TexBet Fined for Ignoring Customer Request to Close Account

Sportsbook also sent out offers and accepted 75 new bets from customer

TexBet Fined for Ignoring Customer Request to Close Account - Wednesday, October 2nd, 2024 10:06

NSW gambling fines
TexBet Fined for Ignoring Customer Request to Close Account

The company was taken to court following an investigation and O’Shea Bookmaking fined AU$33,000 in the Downing Centre Local Court on Wednesday 25th September for breaches of the Betting and Racing Act 1998 (NSW).

TexBet Fined for Ignoring Customer Request to Close Account, the customer had made a complaint to the regulator after TexBet had ignored their request to close their account in May 2022. The customer stated that they had also withdrawn their consent to receive marketing materials.

TexBet Fined for Ignoring Customer Request to Close Account TexBet Fined for Ignoring Customer Request to Close Account TexBet Fined for Ignoring Customer Request to Close Account

We know that direct marketing of gambling inducements can cause an increase in betting, betting expenditure and gambling-related harm.

TexBet Fined for Ignoring Customer Request to Close Account

Online betting businesses that operate in NSW need to ensure they have robust systems in place to prevent direct advertising to people who have opted out. If they fail to abide by NSW gambling laws they should expect to be caught and prosecuted.”

Australian Gambling Losses Increase

TexBet Fined for Ignoring Customer Request to Close Account

According to the latest Australian gambling statistics, this means that gambling losses have increased by 36.25% from AU$1,200 ($811) in 2020.

Support for Gambling Reform Gains Momentum

TexBet Fined for Ignoring Customer Request to Close Account as part of its efforts to push for a full ban on gambling advertising. The levy would be used to offset financial losses experienced by media companies due to the advertising restrictions.

TexBet Fined for Ignoring Customer Request to Close Account. The letter came in response to reports indicating that the government was likely to dismiss a complete ban on gambling ads.

Despite those calls, Australian Prime Minister Anthony Albanese seemed to backtrack on the potential ban on gambling ads saying  “The problem isn’t advertising, the problem is gambling.”

Olivia Richardson

Olivia has worked as an editor and writer for major brands across multiple niches. She now focuses on the iGaming and sports betting industries.