Online gambling company Bonne Terre Limited, trading as Sky Betting and Gaming sent out the promotional emails through its SkyVegas brand in November of 2022 during Safer Gambling Week. An investigation carried out byUK Gambling Commission Fines Flutter-owned SkyVegas for Offering 'Free Spins' to Self-Excluding Gamblers
According to the UKGC, these actions are a clear violation of licensing conditions and reveal that the company did not take into account the damage that could be inflicted upon vulnerable, recovering addicts through these emails.
UK Gambling Commission Fines Flutter-owned SkyVegas for Offering 'Free Spins' to Self-Excluding Gamblers“Self-excluded customers are likely to be suffering gambling harm and should absolutely not be sent direct marketing that could tempt them back into gambling.
We would advise all operators to learn from Sky Betting and Gaming’s costly errors and ensure their systems are robust enough to always prevent the self-excluded, and those who have clearly rejected marketing, from receiving promotional material.”
He went on to add:
UK Gambling Commission Fines Flutter-owned SkyVegas for Offering 'Free Spins' to Self-Excluding Gamblers UK Gambling Commission Fines Flutter-owned SkyVegas for Offering 'Free Spins' to Self-Excluding Gamblers and BetVictor for social responsibility failures. This brings the total amount of gambling industry fines issued so far this year to £15.1 million (€18.1 million).