The Victorian Gambling and Casino Control Commission (VGCCC) has fined bookmaker MintBet AU$100,00 for repeated breaches of the Responsible Gambling Code of Conduct.
According to the announcement, the VGCCC found that MintBet allowed a customer to gamble for prolonged periods through their online account. This included 35 hours of gambling across a 50-hour period resulting in losses of AU$31,149 across 327 bets.
Under its licensing conditions, MintBet is obliged to stop accepting bets from customers who display signs of problem gambling. In this instance, the VGCCC found that the operator failed in its responsibility to the customer.
MintBet only took action to close the customer’s account when the customer themselves indicated that they were suffering from the effects of problem gambling.
The VGCCC noted that MintBet’s systems for identifying customers showing indicators of problem gambling were insufficient and warned the company to improve its internal protocols. MintBet must inform the commission of any changes it makes as soon as possible.
VGCCC Deputy CEO Scott May said:
VGCCC Fines MintBet for Breaching Responsible Gambling CodeThis brings the total gambling industry fines for 2024 to $37,926,595 / €35,223,897.
