According to the announcement, the VGCCC found that MintBet allowed a customer to gamble for prolonged periods through their online account. This included 35 hours of gambling across a 50-hour period resulting in losses of AU$31,149 across 327 bets.
VGCCC Fines MintBet for Breaching Responsible Gambling CodeMintBet only took action to close the customer’s account when the customer themselves indicated that they were suffering from the effects of problem gambling.
VGCCC Fines MintBet for Breaching Responsible Gambling Code VGCCC Fines MintBet for Breaching Responsible Gambling Code“Victorian gambling providers must comply with their responsible gambling codes of conduct. They exist to protect people from gambling harm. Even if accepting bets online, providers must monitor for and intervene when customers are displaying indicators of distress. Gambling for an extended period is a key indicator of distress that may indicate problem gambling. There are serious consequences for any gambling provider that fails to comply with their own responsible gambling code of conduct. We won’t tolerate it”.
This brings the total gambling industry fines for 2024 to $37,926,595 / €35,223,897.
Olivia has worked as an editor and writer for major brands across multiple niches. She now focuses on the iGaming and sports betting industries.